The pinhole button is difficult to press but can be done with a ball point pen. Do not use a sharp object such as a pushpin as this will puncture the device. When you press and hold down the button hard enough, you'll see a solid orange light.
Pro Tip: If the SG Device is in alert mode and blinking orange, these resets can be more difficult to complete because the light on the SG Device will not come on solid orange to indicate you are pressing hard enough.
(A) Factory Reset [“Device Reset”]
This will put the SolusGuard Device back into pairing mode. This is done by holding the pinhole button for more than ten seconds. At the ten second mark you'll see all three colors of LED light blink in succession. You can stop pressing down once you see all three colors.
PRO TIP: this will remove a paired SolusGuard device from your phone. If you ever do this, you must repair the device before it functions properly again.
(B) Restart the Device Cycle [“Device Restart”]
Restarting the “Device Cycle” can help in a number of ways, including helping reconnect a disconnected device. This is done by pressing the pinhole button for two seconds. You must release the button in order to see that it worked. If it worked, you'll see the LED light flash green quickly about ten times.
(C) Device Shutdown
While compressing the pinhole and seeing solid orange, press the panic button. You will see quick green flashes and it will stop blinking. The device is now turned off. Plug the device in to turn it back on.
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